Refund & Payment Policy

Version 2026-06-04

Not legal advice. These policies are written as a community-friendly summary. They are not a substitute for advice from a licensed attorney in your jurisdiction. We are actively improving this language with counsel; bookmark this page and check the version stamp.

Paid transactions on the Platform are processed via Stripe. The Platform charges a disclosed fee at checkout. Seller payouts are managed by Stripe on its standard schedule.

When refunds ARE available

Item not delivered — seller fails to provide the item at pickup → full refund including platform fee.
Item materially misrepresented — item differs significantly from description or photos → full refund subject to evidence review.
Reasonable food safety concern at pickup — item appears spoiled, moldy, or contaminated → full refund.
Unavailable at agreed time without notice — seller no-show → full refund.
Technical error in payment processing — full refund.

When refunds are NOT available

Subjective preference (didn't like the taste, the color wasn't perfect).
Buyer no-show without reasonable advance notice.
Item already consumed before reporting an issue.
More than 7 days after pickup, except for food-safety, illness, or fraud reports.
Donations (no payment involved).
Boost purchases once the boost has started running, except for verified technical failure.

How refunds work

1. Buyer reports the issue via the in-app reporting tool within 7 days of pickup.

2. Both parties submit information; the Platform reviews.

3. Decision within 5 business days.

4. If approved, the refund is initiated via Stripe and typically appears in the buyer's account within 5 to 10 business days.

5. The platform fee is refunded along with the transaction unless circumstances indicate buyer fault.

Chargebacks

Initiating a chargeback bypasses our process and may result in account suspension. Please use our refund process first. Chargebacks that lose at the bank may cause permanent loss of payment privileges.

Disputes

If buyer and seller cannot agree, escalate to disputes@mygrowcommunity.com. We mediate, but final decisions rest with the Platform. Significant disputes may be referred to small-claims court or arbitration per the Terms of Service.

Stripe specifics

All refunds processed via Stripe API; the Platform never holds funds outside Stripe. Bank reversal times vary by issuing bank.

Questions or feedback: legal@mygrowcommunity.com